+ Expand all

I just received a promo code from Te Chi-Chi. How do I use the promo code?

Using the promo code to enjoy savings is as easy as 1-2-3! Simply:

1. Go to the cart page when you have selected the item which you would like to purchase.

2. Under the Promo field, enter the promo code you have received.

3. Click on "Use Promo" to enjoy the discount.

Promo and discount codes are non-refundable and non-exchangeable for cash.

+ Expand view

My promo code is not working properly. What can I do?

Unless otherwise stated, promo codes do not apply to selected brands. For more information, please refer to our list of non-sale brands.

If you have just tried to utilise your promo code and it didn't seem to work, please feel free to email us at or contact our Customer Service team at +604-6466331 / 0124206698, Monday to Sunday, from 1pm - 8pm.

+ Expand view

Can I use more than one promo code for the same order?

Unfortunately only one promo code can be used for each order.

+ Expand view

I am unable to use my promo code on certain brands and products. What's wrong?

In order to provide you with the best brands, Te Chi-Chi does not apply discounts with the use of vouchers to selected brands, that have been deemed non-discountable and excluded from any voucher usage.

+ Expand view

How many times can I use the same promo code?

Promo codes are generated for one time use only, unless stated otherwise on the promo code’s terms and conditions.

+ Expand view

Is there a minimum amount I have to spend?

This information would be available on the promo code’s T&C at the back of the physical promo codes and in the email of the e-promo code.

+ Expand view