Can I return some items and ask for exchange for other items from the same order?
Yes, you can! You have the flexibility of returning some items and exchanging the rest from the same order. To do so, simply indicate your option of Exchange per item clearly on the Return/Exchange slip.
Can I cancel my Exchange order?
If you have realised an error in your order or changed your mind shortly after placing your order, please contact our Customer Service Team at +604-6466331 / 0124206698 (Monday to Sunday, 1pm - 8pm) and we will try to modify your order accordingly.+ Expand view
How long would you hold my item for if I ask for an exchange?
If you have made an exchange order via our Customer Service Team, the exchange order will be held for 5 working days to await the return of your original items to our warehouse. Once we have received your original items, your new exchange order will be automatically dispatched and sent out to you as soon as possible.
Can I exchange or return an exchanged item?
Yes, you can! The exchange order is considered a new order on its own. Simply complete the Return/Exchange slip which comes with your exchange order, pack it with the item and return it back to us. We will proceed with the new exchange order, depending on the option you indicate on the slip, as soon as we receive the item from you.+ Expand view
How can I exchange my items?
You can exchange your items when you shop at Te Chi-Chi! Presently, you can exchange your items via:
Are all items exchangeable?
Most items are exchangeable. Please note that exchange might take up to 3-5 working days to be delivered, after the original item has been returned and received at our warehouse.
Will I be charged for exchanges?
We are happy to share that exchanges are free for customers! Please note that customer will need to bare the cost shipping back to us.+ Expand view
How long does it take for me to receive my new Exchange order?
All exchange orders will only be processed once we have the returned item in our warehouse. The lead time is typically 1-3 working days from the day the exchange Order Shipped email is sent to you.