How to return something?
Free returns in five simple steps:
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1. Please fill in the Return Form, which can be found HERE to begin returns & exchange process.
2. Fill in your e-mail address and order number, click View Order.
3. Select the item(s) you wish to return and choose return reason, then click Submit.
*You will receive a confirmation e-mail once a return order is made.
4. Place the item(s) in their original packaging into a box or plastic slip if provided* and then affix the return label to the outside of the box.
*The box doesn’t have to be the one we sent you but it should be of an adequate size/strength to protect the items you’re returning.
5. Take your return package to a Poslaju drop-off point. Customer will need to bear the cost of return shipping. Remember to keep the receipt you’re given at the drop-off point as proof of your return.
Only returns via POSLAJU is accepted. We do not honor returns via any other courier companies.
If you have sent your parcel over seven days ago and you still haven’t received an email confirming your return, please contact us at firstname.lastname@example.org or call our customer service +604-6466331 / 0124206698 (11am–7pm, Monday to Sunday).