RETURNS & REFUNDS

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What is your Returns policy?

You can return any unworn* items for any reason within 30 days of purchase and eligible for an exchange of item of the paid price. Te Chi-Chi will not bear the shipping charges of returning any item(s) to us or meet up cost. However, we will bear the shipping charges of return shipment back to customer.

The exchange will initiate from the day we receive your returned item in the warehouse. Item exchange can only be processed if it is initiated by the Te Chi-Chi account holder and will only be processed to the Te Chi-Chi account holder. The information provided should match specific information in our database.

* Articles worn purely to see whether they fit are not considered worn. All items must be returned in their original condition with all tags attached. Please note that when trying on our shoes, you should try them on a carpet or clean surface. Only returns via courier service is accepted, as we do not honor any walk-ins.

Exceptions: Non-returnable brands items and SALE / Promotion items.

Please note that all our items are non-refundable.

Te Chi-Chi
August 7, 2015

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Can I return some items and ask for refund?

Sorry, currently all our items are non-refundable.

But you have the flexibility of returning some items and exchanging the rest from the same order.

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How to return something?

Free returns in five simple steps:

1. Please fill in the Return Form, which can be found HERE to begin returns & exchange process.

2. Fill in your e-mail address and order number, click View Order.

3. Select the item(s) you wish to return and choose return reason, then click Submit.
*You will receive a confirmation e-mail once a return order is made.

4. Place the item(s) in their original packaging into a box or plastic slip if provided* and then affix the return label to the outside of the box.
*The box doesn’t have to be the one we sent you but it should be of an adequate size/strength to protect the items you’re returning.

5. Take your return package to a Poslaju drop-off point. Customer will need to bear the cost of return shipping. Remember to keep the receipt you’re given at the drop-off point as proof of your return.

Only returns via POSLAJU is accepted. We do not honor returns via any other courier companies.

If you have sent your parcel over seven days ago and you still haven’t received an email confirming your return, please contact us at customer@techichi.com.my or call our customer service +604-6466331 / 0124206698 (11am–7pm, Monday to Sunday).

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